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Helpdesk Technician

Oeiras, Portugal

Job Type

Full Time

Workspace

Net Salary Range

On-Site

15.400 to 18.200

About the Role

Are you an experienced Helpdesk Technician looking for an exciting opportunity to join our tech squad? We are currently seeking a talented individual with at least 5 years of experience to join our growing organization. As a Helpdesk Technician, you will play a crucial role in providing technical support and assistance to our employees, ensuring their technology needs are met and issues are resolved in a timely manner. If you possess strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service, we want to hear from you!

Responsibilities:
• Provide first-level technical support to end-users via phone, email, and in-person channels, resolving hardware, software, and network-related issues promptly.
• Diagnose and troubleshoot technical problems, escalating complex issues to the appropriate teams when necessary.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Collaborate with other IT teams to ensure efficient and effective resolution of issues and minimize downtime.
• Document and track support requests and resolutions using a ticketing system.
• Conduct user training sessions and create user-friendly documentation for common technical processes.
• Stay up-to-date with the latest technology trends and advancements in the industry.

Requirements:
• 5+ years of experience as a Helpdesk Technician or similar role in a corporate environment.
• Strong knowledge of Windows and Mac operating systems, hardware components, and software applications.
• Proficiency in troubleshooting common networking issues, including TCP/IP, DNS, DHCP, and VPN configurations.
• Excellent problem-solving skills with the ability to analyze and resolve technical problems independently.
• Strong communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users effectively.
• Experience with ticketing systems and IT service management tools.
• Relevant certifications such as Microsoft Certified Professional (MCP), or equivalent is a plus
• Ability to work independently and collaborate effectively with cross-functional teams.
• Exceptional customer service skills with a focus on providing a positive user experience.

Benefits

We understand that happy and fulfilled employees are the key to our success. Here are some of the benefits you can expect:

• Flexible Work Arrangements
• 24 vacation days + your birthday day
• Professional Development
• Health insurance for you and your children (if applicable)
• Open and Transparent Communication
• Impactful Work: as a small company the work of our employees is meaningful and has a direct impact on our success and our customers'. We encourage innovation, initiative, and entrepreneurship, giving you the opportunity to make a difference and contribute to the success of the company.
• No two days are the same: With customers across multiple sectors, there is always something new to add to our 17 years of know-how.
• Awesome colleagues: An amazing, team fully dedicated to exploring new horizons, together.
• An environment where you can flourish: The perfect combination of the freedom to make the role your own and collaborative, supportive teamwork.
• A people-oriented environment with focus on employee wellbeing

About the Company

EA Live is a reference company in IT services and helpdesk, dedicated to providing reliable technical support and comprehensive solutions to meet the IT needs of businesses. With a highly skilled team, we are ready to resolve technical issues, provide remote and on-site assistance, ensure system, and network security, and offer expert consulting to optimize IT infrastructure. Our goal is to deliver agile and efficient support so that our clients can focus on their core business, knowing that their IT infrastructure is in good hands.

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